Kings Norton

On both platforms

Sutton Radio 0121 311 1113 Parkers 0121 355 6969

Information to plan your onward journey is available in a printable format here

staff will come out

Public telephones are not accessible

Level access to Booking Hall. Ramp 60m down to platform 1 (to Birmingham). Also 23 steps down to platform 1. 22 steps from footbridge down to platform 4 (trains to Redditch). Step-free entrance to platform 4 direct from car park. Additional entrance direct to platform 1 via footbridge - 32 steps up, 23 down. Also this entrance can be accessed from side street via steps. Step-free route between platforms is via street.

Accessible taxis are not available

If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.

If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.

Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.

Please note that other train operating companies may have different contact centre hours for booking assistance.