Lancaster
Ticket office
Closed now
Station details
| Station Operator: VT |
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| Station Code: LAN |
| Staffing Level: Full Time |
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| CCTV: Yes |
| Oyster Pre Pay | No |
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| Oyster Validator | No |
| Smartcard Issued | No |
| Smartcard Validator | No |
| Oyster Topup | No |
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| Prepurchase Collection | Yes |
| Smartcard Topup | Yes |
| Ticket Machine | Yes |
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Penalty Fares: Applicable Operators: TransPennine Express |
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Ticket Office Note: Ticket machines can be found in the ticket hall and on platform 3 |
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| Lost Property Contact Available | Yes |
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Website: Go to website |
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| Ticket Gate | No |
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DepartureScreens, Announcements, ArrivalScreens, |
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Customer Services: There is one Customer Information points, situated on platform booking hall, however customers are encouraged to approach any member of station staff for information. Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements. Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information |
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| Left Luggage Contact Available | No |
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| Customer Help Points | Yes |
| Atm Machine | No |
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Atm Machine Note: Located on concourse Located by the ticket office |
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| Baby Change | Yes |
| Bureau De Change | No |
| Post Box | No |
| Seated Area | Yes |
| First Class Lounge | No |
| Shops | Yes |
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Shops Note: News agent |
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| Showers | No |
| Station Buffet | Yes |
| Telephones (Cards & Coins) | Yes |
| Toilets | Yes |
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Toilets Note: The accessible toilets are located on Platforms 3 and 4; these toilets are operated by a RADAR key. Toilets are open while the station is open. |
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| Tourist Information Office | No |
| Trolleys | Yes |
| WebKiosk | No |
| WiFi | No |
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Wifi Note: |
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| Waiting Room | Yes |
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Waiting Room Note: Yes, located platform 4/5 and platform 3
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| Car parking | Yes |
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Name: Station Car Park Operator: Avanti West Coast Spaces: 165 Annual Charge: £1200.00 Daily Charge: £12.00 Monthly Charge: £166.00 Off Peak Charge: N/A Six Monthly Charge: N/A Per Hour Charge: N/A Three Monthly Charge: £374.00 Weekly Charge: N/A |
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| Car Parking Contact Available | No |
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Phone number: Website: Go to website Note: For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast website. Different rates apply to non rail users, please speak to a member of staff.
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| Cycle Storage Availability | Yes |
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Sheltered: Yes Platform 3 (middle) 16 Platform 4 (North End), 12 Stands Platform 5, 40 Stands |
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| Cycle Storage CCTV | Yes |
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| Taxi Rank | Yes |
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Taxi Rank Note: Taxi rank can be found outside the entrance adjacent to platform 3.
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| Car Hire | No |
| Airport | No |
| Metro | No |
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| Bus Service | Yes |
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Bus Service Note: Information to plan your onward journey is available in a printable format here |
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| Accessible Booking Office Counter | Yes |
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| Accessible Public Telephones | No |
| Accessible Toilets | Yes |
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Accessible Toilets Note: The accessible toilets are located on Platforms 3 and 4; these toilets are operated by a RADAR key. |
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| Induction Loop | Yes |
| Wheelchairs Available | Yes |
| Ramp For Train Access | Yes |
| Step Free Access | Yes |
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Step Free Access Note: Category A - This station has step-free access to all platforms Lifts to All Platforms, accessible via taking the right hand entrance to the over bridge from the ticket office. |
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| Accessible Taxis | No |
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| Accessible Ticket Machines | Yes |
| Impaired Mobility Set Down | Yes |
| Staff Help Available | Yes |
| Mon: 4:50 AM to 11:30 PM Tue: 4:50 AM to 11:30 PM Wed: 4:50 AM to 11:30 PM Thu: 4:50 AM to 11:30 PM Fri: 4:50 AM to 11:30 PM Sat: 4:50 AM to 11:30 PM Sun: 8:00 AM to 10:45 PM |
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Staff Help Available Note: Passenger Assist meeting point is the ticket office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended. |
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Assisted Travel: We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
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