Seating is available on the main concourse and on the platforms.

The toilets are located by the lifts at the left hand side of the Main Entrance to the station.

The National key toilets are located by the lifts at the left hand side of the Main Entrance to the station.

These toilets can be accessed using a RADAR key or by requesting assistance (using the Station Help Point next to the disabled toilet).

Upper Main Concourse near Cards Galore.

More seating also near Upper Crust 

The Taxi rank is immediately outside the main entrance on Fenchurch Street.

London City Airport - Docklands Light Railway from Tower Gateway

London Underground (Circle Line and District Line) at Tower Hill - 200m from the Tower Hill exit

London Underground (Metropolitan Line, Circle Line) at Aldgate - 300m from Fenchurch Place exit.

Docklands Light Railway at Tower Gateway - 300m from the Tower Hill exit.

Rail replacement buses will stop outside HSBC on Fenchurch Street.

Aldgate Bus Station.

Details of the buses serving Fenchurch Street and Aldgate area, and the Bus Stops they are using is available here

Located on main concourse

The main entrance is the only entrance that has step free access. There are lifts to take you from the entrance to the station concourse and platform levels. Please note there is not step free access from the Coopers Road entrance to the station.

Accessible taxis are available from the taxi rank outside the main station entrance on Fenchurch Street

Assistance is available to and from platforms. You can request this from the customer information point staff on the concourse, at the main entrance where the mobility set down / pick up point is located as well as the station help points by the lifts at the main entrance.

Help is available at the Rail Information Point on the main concourse, station help points, ticket office or from any member of staff.

It is preferred if Mobility Assistance is booked in advance and can be booked before travel by ringing 03457 44 44 22

First to last service daily. There are no c2c services on Christmas Day and Boxing Day

It is preferred if mobility assistance is booked in advance and can be booked before travel by ringing 03457 44 44 22.