London Fenchurch Street
Ticket office
Closed now
Station details
| Station Operator: CC |
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| Station Code: FST |
| Staffing Level: Full Time |
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| CCTV: Yes |
| Oyster Pre Pay | Yes |
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| Oyster Validator | Yes |
| Smartcard Issued | No |
| Smartcard Validator | Yes |
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Travelcard: Zone 1 |
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| Oyster Topup | Yes |
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| Prepurchase Collection | Yes |
| Smartcard Topup | Yes |
| Ticket Machine | Yes |
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Penalty Fares: Applicable Operators: c2c |
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Ticket Office Note: Ticket machines which facilitate ticket collection are situated on the main concourse and at the Tower Hill and Coopers Row entrances to the station |
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| Lost Property Contact Available | No |
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Phone number:
03457 44 44 22 Website: Go to website |
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| Ticket Gate | Yes |
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Ticket Gate Comments: There are ticket gates to all platforms. All platforms can be accessed by wide ticket gates. |
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DepartureScreens, Announcements, ArrivalScreens, |
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Customer Services: Staffed Information Point on main concourse. Alternatively Customer Services may be contacted as follows: Mondays - Fridays, between 08:00 - 20:00 Saturday - Sunday, between 09:00 - 16:00 Public Holidays, between 09:00 - 16:00 Closed on Christmas Day and Boxing Day Tel: 0345 744 4422 (option 3, followed by option 3) Email: contact@c2crail.net |
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| Left Luggage Contact Available | No |
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| Customer Help Points | Yes |
| Atm Machine | Yes |
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Atm Machine Note: Located on main concourse |
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| Baby Change | Yes |
| Bureau De Change | Yes |
| Post Box | Yes |
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Post Box Note: Outside the station |
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| Seated Area | No |
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Seated Area Note: Seating is available on the main concourse and on the platforms. |
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| First Class Lounge | No |
| Car parking | No |
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| Cycle Storage Availability | No |
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| Cycle Storage CCTV | Yes |
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| Taxi Rank | Yes |
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Taxi Rank Note: The Taxi rank is immediately outside the main entrance on Fenchurch Street. |
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| Car Hire | No |
| Airport | Yes |
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Airport Note: London City Airport - Docklands Light Railway from Tower Gateway |
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| Metro | Yes |
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Metro Note: London Underground (Circle Line and District Line) at Tower Hill - 200m from the Tower Hill exit London Underground (Metropolitan Line, Circle Line) at Aldgate - 300m from Fenchurch Place exit. Docklands Light Railway at Tower Gateway - 300m from the Tower Hill exit. |
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| Bus Service | Yes |
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Bus Service Note: Rail replacement buses will stop outside HSBC on Fenchurch Street. Aldgate Bus Station. Details of the buses serving Fenchurch Street and Aldgate area, and the Bus Stops they are using is available here
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| Accessible Booking Office Counter | Yes |
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Accessible Booking Office Counter Note: Every ticket office counter has been lowered at this station |
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| Accessible Public Telephones | No |
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Accessible Public Telephones Note: Located on main concourse |
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| Accessible Toilets | Yes |
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Accessible Toilets Note: There is an accessible toilet by the lifts at the left hand side of the main entrance to the station. This can be accessed using a radar key or by requesting assistance using the station help point next to the disabled toilet. |
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| Induction Loop | Yes |
| Wheelchairs Available | Yes |
| Ramp For Train Access | Yes |
| Step Free Access | Yes |
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Step Free Access Note: The main entrance is the only entrance that has step free access. There is a lift to take you from the entrance to the station concourse and platform levels. Please note there is no step free access from the Coopers Road entrance to the station. |
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| Accessible Taxis | No |
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Accessible Taxis Note: Accessible taxis are available from the taxi rank outside the main station entrance on Fenchurch Street |
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| Accessible Ticket Machines | Yes |
| Impaired Mobility Set Down | Yes |
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Impaired Mobility Set Down Note: Assistance is available to and from platforms. You can request this from the customer information point staff on the concourse, at the main entrance where the mobility set down / pick up point is located as well as the station help points by the lifts at the main entrance. |
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| Staff Help Available | Yes |
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Staff Help Available Note: Help is available at the Rail Information Point on the main concourse, station help points, ticket office or from any member of staff. It is preferred if Mobility Assistance is booked in advance and can be booked before travel by ringing 03457 44 44 22 First to last service daily. There are no c2c services on Christmas Day and Boxing Day |
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Assisted Travel: We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
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