Maidstone East
Ticket office
Open now
Station details
| Station Operator: SE |
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| Station Code: MDE |
| Staffing Level: Full Time |
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| CCTV: Yes |
| Oyster Pre Pay | No |
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| Oyster Validator | No |
| Smartcard Issued | Yes |
| Smartcard Validator | No |
| Oyster Topup | No |
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| Prepurchase Collection | Yes |
| Smartcard Topup | Yes |
| Ticket Machine | Yes |
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Penalty Fares: Applicable Operators: Southeastern |
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Ticket Office Note: On overbridge of station |
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| Lost Property Contact Available | Yes |
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Phone number:
0345 322 7021 Website: Go to website |
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| Ticket Gate | No |
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DepartureScreens, Announcements, |
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Customer Services: 0345 322 7021 |
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| Left Luggage Contact Available | No |
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| Customer Help Points | Yes |
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Customer Help Points Note: On platform |
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| Atm Machine | No |
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| Baby Change | Yes |
| Bureau De Change | No |
| Post Box | No |
| Seated Area | Yes |
| First Class Lounge | No |
| Shops | Yes |
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Shops Note: newspapers |
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| Showers | No |
| Station Buffet | Yes |
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Station Buffet Note: Coffee shop |
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| Telephones (Cards & Coins) | Yes |
| Toilets | Yes |
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Toilets Note: Platform 1 - Available during staffing hours |
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| Tourist Information Office | No |
| Trolleys | No |
| WebKiosk | No |
| WiFi | No |
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Wifi Note: Find WiFi Hotspots around Maidstone East station |
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| Waiting Room | No |
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Waiting Room Note: Heated waiting Rooms on the platforms only available when staff are present |
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| Car parking | Yes |
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Name: Station Car Park Operator: APCOA Parking Spaces: 524 Annual Charge: £1114.50 Daily Charge: £6.20 Monthly Charge: £107.00 Off Peak Charge: £5.50 Six Monthly Charge: £636.90 Per Hour Charge: N/A Three Monthly Charge: £318.30 Weekly Charge: £28.20 |
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| Car Parking Contact Available | No |
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Phone number: 0330 333 9232 Website: Go to website Note: From 1st June - new off peak evening rate (after 18:00) - £1.50 Number of accessible spaces: 6 Parking is free for disabled customers displaying a valid Blue Badge in any car parking space |
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| Cycle Storage Availability | Yes |
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Sheltered: No |
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| Cycle Storage CCTV | Yes |
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| Taxi Rank | Yes |
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Taxi Rank Note: Platform 1 exit |
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| Car Hire | No |
| Airport | No |
| Metro | No |
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| Bus Service | Yes |
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Bus Service Note: Information to plan your onward journey is available in a printable format here |
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| Accessible Booking Office Counter | No |
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| Accessible Public Telephones | No |
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Accessible Public Telephones Note: Public telephones are not wheelchair accessible |
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| Accessible Toilets | Yes |
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Accessible Toilets Note: Platform 1- Available during staffing hours |
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| Induction Loop | Yes |
| Wheelchairs Available | Yes |
| Ramp For Train Access | Yes |
| Step Free Access | No |
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Step Free Access Note: Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 1 for services towards London from the main side entrance. Step free access to platform 2 for services away from London. Step free access to platform 3, terminal platform, for services towards London. There is step free interchange via road and steep paths in excess of 200 metres. From the Ticket office the step free access to all platforms is via the station forecourt. |
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| Accessible Taxis | No |
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Accessible Taxis Note: Accessible taxis are available to book |
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| Accessible Ticket Machines | Yes |
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Accessible Ticket Machines Note: platform 1 |
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| Impaired Mobility Set Down | No |
| Staff Help Available | Yes |
| Mon - Fri: 5:30 AM to 1:00 AM Sat: 5:30 AM to 1:00 AM Sun: 7:00 AM to 11:59 PM |
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Assisted Travel: Assistance navigating through the station and getting on and off trains (by ramp if required) by station staff is available nearly all the time trains are running (See staffing times). There are on train staff able to offer assistance on and off all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the office on platform 1 or if on platform 2/3 you can use the Help Point to get the staff's attention. Outside of Station staffing times, either wait on the platform and get the on train staffs attention or use the Help Points located on the platforms.
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