Strawberry Hill station
|Station Operator: SW|
|Station Code: STW|
|Staffing Level: partTime|
|Oyster Pre Pay||No|
Applicable Operators: South Western Railway
Ticket Office Note:
|Lost Property Contact Available||No|
Website: Go to website
Please contact our Customer Service Centre on 0345 6000 650
|Left Luggage Contact Available||No|
|Customer Help Points||Yes|
Customer Help Points Note:
Help points are available on all platforms
|Bureau De Change||No|
|First Class Lounge||No|
Station Buffet Note:
Coffee shop on Platform 2 selling hot/cold drinks and snacks.
|Telephones (Cards & Coins)||Yes|
|Tourist Information Office||No|
Find WiFi Hotspots around Strawberry Hill station
Waiting Room Note:
Platform 2 - Currently being refurbished
|Cycle Storage Availability||Yes|
|Cycle Storage CCTV||Yes|
Taxi Rank Note:
There is a taxi office on platform 2.
Bus Service Note:
Information to plan your onward journey is available in a printable format here
|Accessible Booking Office Counter||No|
|Accessible Public Telephones||No|
Accessible Toilets Note:
|Ramp For Train Access||Yes|
|Step Free Access||Yes|
Step Free Access Note:
Step-free category B1 Station. Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street. Ramp at approx 1:14 gradient to Platform 1 (for trains towards London Waterloo via Wimbledon). Short unevenly-graded floor at approx 1:10 gradient to Platform 2 (for trains towards London Waterloo via Richmond). Step-free access between platforms via full-barrier level crossing.
Please be aware that some platforms at this station have no or only partial tactile paving on the platform edge.
|Accessible Ticket Machines||Yes|
Accessible Ticket Machines Note:
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
|Impaired Mobility Set Down||No|
|Staff Help Available||No|
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. You can use our 24 hour Assisted Boarding Points service via WhatsApp or Telephone: 0800 528 6599. More information here: here
Only boarding/alighting assistance is available from the guard. If more help is required through the station, please contact our Assisted Travel team on 0800 528 2100.
Meeting point for assistance - Assisted Boarding Point on platforms.
A ramp to board the train is available at all times, both for pre-booked and Turn Up and Go assistance.