York
Ticket office
Open now
| Mon - Fri: | 5:30 AM to 9:00 PM |
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| Sat: | 5:45 AM to 9:00 PM |
| Sun: | 7:30 AM to 9:30 PM |
Station details
| Station Operator: GR | |
| Station Code: YRK |
| Staffing Level: Full Time | |
| CCTV: Yes |
| Oyster Pre Pay | No |
| Oyster Validator | No |
| Smartcard Issued | Yes |
| Smartcard Validator | Yes |
| Oyster Topup | No |
| Prepurchase Collection | Yes |
| Smartcard Topup | Yes |
| Ticket Machine | Yes |
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Penalty Fares: Applicable Operators: TransPennine Express |
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Ticket Office Note: On main concourse. |
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| Lost Property Contact Available | No |
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Phone number:
03457 225333 Website: Go to website |
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| Ticket Gate | No |
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DepartureScreens, Announcements, ArrivalScreens, |
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Customer Services: We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business. |
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| Left Luggage Contact Available | No |
| Customer Help Points | Yes |
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Customer Help Points Note: Located at the front of the Station |
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| Atm Machine | Yes |
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Atm Machine Note: Located on concourse |
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| Baby Change | Yes |
| Bureau De Change | No |
| Post Box | Yes |
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Post Box Note: Outside the station |
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| Seated Area | Yes |
| First Class Lounge | No |
| Shops | Yes |
| Showers | No |
| Station Buffet | Yes |
| Telephones | Yes |
| Toilets | Yes |
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Toilets Note: The Ladies toilets are located in the Main Concourse and in the Waiting Room between Platforms 7 and 9. The Gents toilet is adjacent to Platform 2 and between Platforms 8 and 9. The National key toilets are adjacent to Platform 2 and between Platforms 8 and 9; these toilets are operated by a RADAR key. A RADAR key is available from station staff. |
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| Tourist Information Office | No |
| Trolleys | Yes |
| WebKiosk | No |
| WiFi | Yes |
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Wifi Note: Find WiFi Hotspots around York station |
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| Waiting Room | No |
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Waiting Room Note: This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms |
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| Car parking | Yes |
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Name: Station Car Park Operator: London North Eastern Railway Spaces: 604 Annual Charge: £1970.00 Daily Charge: £17.00 Monthly Charge: £260.00 Off Peak Charge: £5.00 Six Monthly Charge: N/A Per Hour Charge: N/A Three Monthly Charge: £660.00 Weekly Charge: £69.00 |
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| Car Parking Contact Available | No |
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Phone number: Website: Go to website Note: For car parking rates Off Peak is after 09:30 Monday - Friday. Also all day Saturday and Sunday |
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| Cycle Storage Availability | Yes |
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Sheltered: Yes Within station, within car park, and next to the ticket office |
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| Cycle Storage CCTV | Yes |
| Taxi Rank | Yes |
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Taxi Rank Note: York is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operator who accept bookings: Station Taxis 01904 623 332 |
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| Car Hire | Yes |
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Car Hire Note: Available from EuropCar on Platform1 or Hertz next to ladies toilets on Platform 3. |
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| Airport | No |
| Metro | No |
| Bus Service | Yes |
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Bus Service Note: Information to plan your onward journey is available in a printable format here |
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| Accessible Booking Office Counter | Yes |
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Accessible Booking Office Counter Note: DDA compliant counter is available during Travel Centre opening times |
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| Accessible Public Telephones | No |
| Accessible Toilets | Yes |
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Accessible Toilets Note: The National key toilets are adjacent to Platform 2 and between Platforms 8 and 9; these toilets are operated by a radar key. A radar key is available from station staff. |
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| Induction Loop | Yes |
| Wheelchairs Available | Yes |
| Ramp For Train Access | Yes |
| Step Free Access | Yes |
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Step Free Access Note: This station has step free access to all platforms. This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955. Lifts and level access to all platforms. Lift available from station concourse (platform 3) to platforms 5 -11. Customer assistance available 'Call for Aid' button by taxi rank at front of station. No level access to National Rail Museum via platforms 10/11, exit at front of station and around Station Hotel. |
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| Accessible Taxis | No |
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Accessible Taxis Note: No advance booking is required but it will reduce the waiting time for a wheelchair access Taxi |
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| Accessible Ticket Machines | Yes |
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Accessible Ticket Machines Note: Accessible machines are available on the main concourse |
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| Impaired Mobility Set Down | Yes |
| Staff Help Available | Yes |
| Mon - Fri: Twenty Four Hours Mon - Sun: Twenty Four Hours Sat: Twenty Four Hours Sun: Twenty Four Hours |
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Staff Help Available Note: Assistance meeting point is Customer Information Point in main concourse |
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