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Find out how Southern customers use our assisted travel service, Priority Seat card and other support options.

Hi, my name is Alan, and my wife and I have recently moved from London to Milton Keynes. Despite being visually impaired, I enjoy train travel, and I was a member of Southern’s Stakeholder Advisory Board for three years.

I am very independent when I do travel. Occasionally I need someone to read a screen or tell me what is happening if trains are disrupted, but generally I can use the services on my own as I am familiar with many of the stations, travel regularly, and still have some residual sight.

I do travel quite a lot on Southern, but I do also travel country wide. I prefer travelling on the train over long distances and I visit places throughout the year like Windermere, Shrewsbury, Newton Abbot and Tynemouth. I also go for the odd day out to places like Eastbourne and Littlehampton in the summer, just to spend the odd Sunday and to get some sun, if we’re lucky.

For more information about booking assistance, contact the Assisted Travel team.