Skip navigation

Hello screen reader user. To ensure our website is continually improved and meets the needs of its visitors, we would like to hear your views about our website whilst using your screen reader. Please email your feedback to access@southernrailway.com. For more information please read our Accessibility statement. Thank you. Skip navigation

 
Check times & buy tickets
Journey
Outward Journey
:
Return Journey
:
Ticket types

Improvement works

Live service info

Timetables

 

Station info

 

You are here: Home > Your journey > Customer services > Delay repay > Delay repay form

Delay Repay compensation form

Please use the form below to claim compensation for your journey.

Where applicable please ensure that you have scanned in your tickets before using this form and that your scanned images are no more than 1Mb each

If you have registered on the site previously login now and we will prepopulate as many fields as possible for you. Register now and you can cut the time required to complete your details later.

All fields marked * are mandatory.

Delay repay online form

*
*
*
*
*
*
*
*
*



Add another claim

Please note that you can only upload one image per single claim, so you will need to scan the tickets onto a single page and upload as one image or add another claim by using the link above.

We no longer offer cheques or e-Vouchers, however our new National Rail Vouchers may be exchanged for cash at any Southern ticket office.

The information provided will be in accordance with our Privacy Policy and will include keeping you informed about special offers and service updates. Please view our Privacy Policy for more information.

Please note all claims are validated against our train running information records. Claims must be made within 28 days of the delay. We reserve the right to check the validity of all claims we receive. We treat seriously any applications we believe may be fraudulent and will take further action if appropriate

Please tick this box to confirm you are making this claim on your own behalf and that you have made the journey you are claiming for.

To help us combat spam, please type the characters you can see in the image below in the correct sequence: *