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Lost property

Left something behind on a Southern train or at one of our stations? Learn how to get your item back here in our FAQs.

First, fill out our online lost property form.

Once we receive this, our centre for lost property will do their best to find your item. If we find it, we’ll contact you to arrange its return. We’ll usually do this within two weeks.

Keep in mind that some lost items are never found, and we’ll only get in touch with you if we do find your item. We also recommend completing online forms with other rail companies who operate from the stations you were travelling between.

It can take up to two weeks to locate and match an item to you. Keep in mind that some lost items are never found, and we’ll only get in touch with you if we do find your item.

Lost property items will be held at one of our stations before being delivered to the lost property centre located at London Victoria station.

Should a possible match be found, a member of the lost property team will be in touch using the details you provided us on the lost property form.

We will contact you if we find a possible match. You can arrange to collect your item from our lost property centre at London Victoria station. You can also request for the item to be delivered for an additional charge or nominate a person to collect the item. Further details will be provided once the item has been found.

We do not charge for items collected from one of our stations, however, there is a lost property management fee if the item is collected from the lost property centre. The cost will depend on the item found. Some examples of the fees are provided below:

Band A £20

  • Laptop Computers
  • Video Cameras
  • Kindles
  • Tablets (iPads etc)

Band B £10

  • Mobiles
  • Handheld Computers
  • Personal Organisers

Band C £5

  • Clothing Items
  • Jewellery Items
  • Watches
  • Cameras
  • Cycles
  • Suitcases
  • Rucksacks
  • Briefcases
  • Musical Instruments

Band D £3

  • Umbrellas
  • Gloves / Scarves / Hats
  • Spectacles
  • Keys
  • Reading Books
  • Prams / Pushchairs

You can request for the item to be delivered to you for an additional charge. The fee will depend on the size and weight of the item. You can also select a nominated person to collect your item. You will need to provide them with a letter of authorisation and a copy of your ID. They will also need to bring photographic ID for verification.

Items are stored for up to 90 days, after which they may be donated to charity or disposed of. This is because we have limited space to keep items indefinitely.

We will only contact you if we have found a possible match for the item you’ve reported as missing. This can take up to two weeks and please keep in mind that some lost items are never found.

We recommend that you only visit the lost property office if we have contacted you to advise your item has been found, to save a wasted journey.

We will continue to try and match your item for up to 90 days, although please keep in mind that some lost items are never found.

We will dispose of any perishable items straight away. For example, food stuffs, as these usually become inedible after a short period of time.

If a passport is found it will be returned directly to HM Passport Office as per government guidance. If you have only just lost your passport, one of our team may be able to assist you.

Perishables will usually be disposed of upon recovery. Although, if you have only just lost your medicine, one of our team may be able to assist you. Please also contact the Twitter team as we will all try to help.

Where a found purse or wallet includes cash we will secure this in one of our tills at a ticket office. A receipt to the value of the cash will be put back into the wallet before being sent to our centre for lost property. Once the wallet has been collected by the owner the receipt can be taken to a ticket office to exchange for cash. We will need to verify proof of ownership and request photographic ID.

We will contact the relevant bank for any credit/debit cards or chequebooks which have been found. The items will either be returned or destroyed as per the banks request.

As with all items, you’ll need to fill out our online lost property form. When reporting a lost phone, we’ll need you to provide the IMEI number. This is because we have so many lost phones – IMEI numbers are the only effective way to match a phone with its owner. If you don’t know your IMEI number, your network operator will be able to tell you.

If you see a lost item, please inform one of our members of staff who will send this to our centre for lost property.

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