Service Quality Regime results
Download the PDFs for each railway period below
End of year results - 1 April 2024 to 31 March 2025
Period 13 - 2 March to 31 March 2025
Period 12 - 2 February to 1 March 2025
Period 11 - 5 January to 1 February 2025
Period 10 - 8 December to 4 January 2025
Period 9 - 10 November to 7 December 2024
Period 8 - 13 October to 9 November 2024
Period 7 - 15 September to 12 October 2024
Period 6 - 18 August to 14 September 2024
Period 5 - 21 July to 17 August 2024
Period 4 - 23 June to 20 July 2024
Period 3 - 26 May to 22 June 2024
Period 2 - 28 April to 25 May 2024
Period 1 - 1 April to 27 April 2024
What is Service Quality Regime?
Service Quality Regime (SQR) monitors the service we provide at our stations and on board our trains. Key aspects of facilities and customer service are measured through a mixture of mystery shopping and inspections.
Scores are published per railway period of 4 weeks and against benchmarks set by the Department for Transport.
*The scores are for GTR (Govia Thameslink Railway) a railway operator, managing Southern, Thameslink, Great Northern and Gatwick Express