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We want to be honest and open about our service performance. We’ve collected links to help you find out more about on-time numbers, customer satisfaction results, planned improvements and more.

Helpful resources

We’ve put together a collection of links from around our site and around the web to help you better understand how our service works and how we’re performing:

Keeping you informed during disruptions

In the National Rail Passenger Survey, many passengers said they wanted to be kept better informed during service disruptions. We’ve listened to that feedback and prepared a plan showing how we’ll keep you updated when there are delays on the line.

We prepared this plan in line with the rail industry’s Approved Code of Practice. View the code here.

Our guide shows the steps we take to deliver timely and accurate information during disruptions. While it’s a bit technical, it does give you a behind-the-scenes look at what we’re doing to improve the lines of communication.

Download our Passenger information during disruption (PIDD) plan

Information about the gender pay gap

The gender pay gap is the difference in pay between men and women, explained through various statistics. It is influenced by a range of factors including the demographics of the workforce.

It is reported in terms of the mean and median difference between all the men and women in an organisation, in relation to pay and bonus, and like most organisation in the UK and in rail we do have a gender pay gap in relation to pay, however, the variance in our bonus figures is in favour of women.

Employers with 250 or more employees are required to publish gender pay gap information. The detail on the above can be found in the report on the Go Ahead website.

This is the first year of reporting and we are developing actions, in conjunction with Go Ahead and Southeastern Railway to narrow our pay gap.