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How we're performing

Transparency is important to us. We invite you to take a closer look at how are trains are running and see what we’re doing to improve our network’s reliability.

Rail passenger numbers

The number of passengers using National Rail has continued to grow, and these latest statistics show the direct impact this growth has had on levels of train crowding in a number of major cities.

View Capacity PIXC Data

Fare evasion

Fare evasion prevention is important. The rail industry loses millions of pounds a year through ticketless travel and fraud money which could have otherwise been re-invested to improve rail services. This is unfair on the vast majority of you who are honest and pay your fares.

We worked alongside other train operators, Transport for London and British Transport Police, to limit ticketless travel to 2.77% in the Department for Transport's most recent survey in January. Ticketless travel surveys are carried out four times a year by the Department for Transport and the results are published as soon as they are available. Fare revenue is paid direct to the Department for Transport.

  Target figure Actual result
Sep 2017 to Sep 2018  2.5% 2.21%
Sep 2018 to Sep 2019  2.5% 2.11%


Department for Transport survey Ticketless travel
May 2019 2.16%
July 2019 2.21%
November 2019 2.26%
January 2020