Skip to Buy Tickets Skip to Content Skip to Recite Me Skip to Footer
departures
arrivals
There are also planned engineering works for today Check before travelling
Last updated: 05:28
a close up of a logo

Our commitments

We know you want a safe, comfortable and reliable train service. Learn more about what we’re doing to deliver that standard to you.

Passenger's charter

Read our commitments to you and the standards you can expect from us

  • See our performance targets
  • Suggest improvements
  • Find out where to get more information

Corporate and social reponsibility

Read about our values

  • Environment policy
  • Youth Matters and Charity
  • Our commitments to you

More about our service

Our service commitments

Read how we're planning to improve

Learn about Delay Repay

Find out about compensation

Ask us for help

Contact us