There are lots of ways to get in touch with us at Southern. We might have answered your question already, so check our frequently asked questions first.
Contact us
Need help, have a question or want to tell us what you think? Get in touch with Southern here.
Compensation for a delay
Travel assistance
Need to book help with your journey?
Our Accessible Travel Policy documents are available here in alternative formats including audio and large print versions.
Printed copies of our Making Rail Accessible document will shortly be available from all staffed stations across our network.
Lost property
Get involved
Social media
Get live travel updates and customer service information from Southern on Twitter.
Contact us online
Use our online form below and we’ll get back to you as soon as possible – we aim to respond within five working days, but at very busy periods it may take us up to 20 working days.
Contact us
Use our online form below and we'll get back to you as soon as possible - we aim to respond within five working days, but at very busy periods it may take us up to 20 working days
What would you like to contact us about?
Tweet us @SouthernRailUK
Phone
To find train times or for any other queries:
Call 03451 27 29 20
(open 07:00-20:00). We aim to answer calls as quickly as possible with most of them answered within 5 minutes. When this is not possible, we may arrange to call you back.
Post
Write to us at:
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch
LE65 9EB