There are lots of ways to get in touch with us at Southern. We might have answered your question already, so check our frequently asked questions first.
Need help, have a question or want to tell us what you think? Get in touch with Southern here.
Compensation for a delay
Delayed by 15 minutes or more?
Find out how to claim compensation.
Need to book help with your journey?
Left something on the train or at the station?
Want to meet our managers or get more involved?
Find out more about getting involved.
Get live travel updates and customer service information from Southern on Twitter.
Contact us online
Use our online form below and we’ll get back to you as soon as possible – we aim to respond within five working days, but at very busy periods it may take us up to 20 working days.
Tweet us @SouthernRailUK
To find train times or for any other queries:
Call 03451 27 29 20
(07:00 to 22:00 every day, except Christmas Day)
Write to us at:
Govia Thameslink Railway
PO Box 10240