Your questions about Wi-Fi on Southern trains answered here…
Which network do I connect to?
I can't see the Wi-Fi network?
Check you have switched your device’s Wi-Fi on.
Also check that the train you’re on has a blue ‘Wi-Fi’ sticker on the doors as not all our trains are fitted just yet.
If you’re on one of our Southern diesel trains we sometimes switch off the engines at terminal stations if it’s going to be there for a while. The Wi-Fi should activate when the engines are restarted.
If you’re still having problems please get in touch – see ‘how do I report an issue’ below.
Is there a cost for Wi-Fi?
No, it’s free for all our customers.
Do I have to register for access?
How much data will I get?
Can I buy more data?
Are download speeds limited?
How can I track my data usage?
Will it work in tunnels or in rural areas?
We use more than one mobile operator for the connection so you should get reasonable coverage across most areas of our network however it can be slower in the more rural areas. Tunnels and deep cuttings do vary with some having coverage throughout and some not having any at all.
You won’t see the on-train Wi-Fi drop out at these times but the internet connection might be slower or unavailable for a short while.
Are there any restrictions on the sites I can visit?
I’ve found a website that shouldn’t be blocked?
Do I have to agree to any terms and conditions to use the Wi-Fi?
Is it secure?
How do I report an issue with the Wi-Fi?
Please email or phone us and we’ll be able to help you. You’ll need the number of the coach you’re in – you’ll find it on the wall at the end of the train close to the doors or gangway to the next coach and will be five or six digits long.
|Train service||Email us||Phone us|
|Gatwick Expressemail@example.com||020 8028 0390|
|Great Northernfirstname.lastname@example.org||020 8028 0389|
|Southern Railwayemail@example.com||020 8028 0363|
|Thameslink Railwayfirstname.lastname@example.org||020 8028 0367|