Your questions about Wi-Fi on Southern trains answered here…
Check you have switched your device’s Wi-Fi on.
Also check that the train you’re on has a blue ‘Wi-Fi’ sticker on the doors.
If you’re on one of our Southern diesel trains we sometimes switch off the engines at terminal stations if it’s going to be there for a while. The Wi-Fi should activate when the engines are restarted.
If you’re still having problems please get in touch – see ‘how do I report an issue’.
No, it’s free for all our customers.
We use more than one mobile operator for the connection so you should get reasonable coverage across most areas of our network however it can be slower in the more rural areas. Tunnels and deep cuttings do vary with some having coverage throughout and some not having any at all.
Unfortunately you won’t get an internet connection in the tunnel on the Great Northern route between Drayton Park and Moorgate.
You won’t see the on-train Wi-Fi drop out at these times but the internet connection may be unavailable for a short while.
At some of our busier central London stations, such as London Bridge and London Victoria, the mobile networks can get very congested at times and so the system may run slower. It should return to normal once the train moves away from the area.
As everyone on the train will sharing the same connection, you might also find it is slightly slower if the train is very busy however we do our best to share the available bandwidth between all users.
Please email or phone us and we’ll be able to help you. You’ll need the number of the coach you’re in – you’ll find it on the wall at the end of the train close to the doors or gangway to the next coach and will be five or six digits long.
020 8028 0390
020 8028 0389
020 8028 0363
020 8028 0367