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First Class claim form

If you experienced any issues with the First Class accommodation, you may be eligible to claim.

Sometimes we may be unable to provide First Class accommodation as advertised in our timetable. If you hold a First Class ticket and the train you travel on does not have First Class accommodation as indicated in our current timetable, we will refund the difference between Standard and First Class fares for the affected journey. This also applies if First Class is declassified due to major disruption.

For season ticket holders, compensation is based on the proportional daily cost, using the same calculation as above.

Please submit your claim within 28 days of the incident. Please complete the form below, ensuring you attach a scan of your ticket(s) which does not exceed 1MB.

Please note all claims are validated against our train running information records.

*The Key Smartcard users only - last 8 digits of The Key Smartcard number (only Great Northern, Southern or Thameslink Key Smartcards)

Upload a scanned copy of your ticket here (not applicable for Great Northern, Southern or Thameslink Key Smartcards. If you have a Southeastern Key Smartcard please provide a receipt or booking confirmation showing details of the tickets held on your smartcard)

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