To report a lost item please complete our lost property webform.
The more information you can give us, the more likely we are to find your item.
Please note consumable items such as food will be destroyed if found.
If you lost your item on a route that’s used by more than one Train Operating Company, we recommend you report your item to the other companies as well. Here are some useful links:
If you have found lost property onboard the train or at one of our stations, then please hand it in to a member of staff.
Once we have received your lost property form, our centre will do their best to find your item. If we find something that matches the description of your lost item, we’ll contact you using the contact details you provided on your form. If we haven’t been in touch after 14 days, unfortunately it’s likely that your item has not been found. Please check your junk mail folders in case we’ve emailed you.
Collecting your property
If we get in touch to let you know we have found your item, you can arrange to collect it from our lost property office. Our lost property service is managed by the Excess Baggage Company, which has a lost property office at London Victoria station, open from 09.00am to 5.00pm Monday to Friday. We do recommend you only visit the office if you have been contacted to say your item has been found.
You can also request for the item to be delivered for an additional charge or nominate a person to collect the item. Further details will be provided once the item has been found.
Please note items will only be stored for up to 90 days, after which they may be given to charity or disposed of.