Tell us what you’ve lost
To help us find your lost item, please use this online form to report it.
If you have lost a mobile phone, please include its IMEI number in the ‘Further information’ section of the form. If you don’t know your phone’s IMEI number, your network operator will be able to give it to you.
If we find your item, we’ll get in touch with you to let you know where and when you can collect it. If we haven’t been in touch after 14 days, unfortunately it’s likely that your item has not been found.
Collecting your property
Our lost property service is managed by the Excess Baggage Company, which has a lost property office at London Victoria station, open Mon-Sun 07:00 - 17:00.
There is a small charge to pay when you collect your property. These charges are set nationally and help us to cover the cost of providing the lost property service.
Check other train companies
Our trains stop at stations served by other rail companies, too.
Even if you've lost something on board a Southern train, it may well end up with another company's lost property service. It’s a good idea to report your item to other train companies that manage stations along your route.