Online refund form

The Online Refund Form is no longer available for use.

If you have any outstanding claims or require assistance with a previous request, please contact our Customer Services team directly.

If you need a refund, we kindly ask that you visit our dedicated Refunds page for further instructions and to submit your request.

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Should we no longer operate the Southern franchise, please be aware that we will pass your details to the Successor franchise or Secretary of State for Transport to allow you to continue receiving service and/or marketing emails if you have consented to them.

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