Industrial action

16 and 18 March

If you have an Advance ticket, you can get a full fee-free refund if the train you intend to travel on was cancelled, or you did not travel on an RMT strike day.

If you have an Anytime, Off-Peak or Super Off-Peak ticket you can get a full fee-free refund if the train you intend to use was cancelled.

If you didn’t buy your ticket from us, you will need to go back to the retailer you originally brought your ticket from.

If you did not travel on the strike date and you have a flexi season ticket or a monthly or longer duration season ticket, you can use our Delay Repay scheme to claim the value of one day's travel.  

It's not available for the days after strike days.

30 March and 1 April

If you bought an Advance ticket from us on or before Wednesday 22 March for either date, we can refund your ticket in full.

The normal refund rules will apply to Advance tickets bought from Thursday 23 March.

Normal refund rules will also apply to all other ticket types, irrespective of when they were bought.

If you didn’t buy your ticket from us, you will need to go back to the retailer you originally brought your ticket from.

Booked Passenger Assist? If you would like to cancel or rearrange your booking, please contact our Assisted Travel team.

I have changed my travel plans and want to travel on a different day:

If you bought your ticket from Thursday 23 March, the normal change of journey rules apply depending on the type of ticket you have bought.

But If you bought your ticket on or before Wednesday 22 March, the following is in place:

• Thursday 30 March:

If you have a ticket for Thursday 30 March, you can use it on the day before the date on the ticket or any day from then through to Tuesday 4 April (inclusive).

• Saturday 1 April:

If you have a ticket for Saturday 1 April, you can use it on the day before the date on the ticket or any day from then through to Tuesday 4 April (inclusive).

Please note for all the above dates:

• If your ticket is for a through fare that includes the London Underground it will not be valid on London Underground services on an alternative date

• If you’re travelling on a different day and have an Advance Ticket, where possible, please try to travel on the same time as your original booked train

• If you have a seat reservation and choose to travel on a different day, you will not be able to use your original reservation, so please visit one of our Ticket Offices and we can try to reserve you a seat on the new travel date
• If your journey includes travel with a long-distance operator, particularly where seat reservations are required, you may wish to obtain a refund and rebook onto an alternative service. Trains running on days either side of strike days are likely to be extremely busy and a seat cannot be guaranteed.
• If you travel and your train is delayed, you will be entitled to Delay Repay, as usual. Note that delays will be calculated against the strike day timetable
• Booked Passenger Assist? If you need to change your booking to another day or time, please contact our Assisted Travel team
  

For monthly and longer Season Ticket holders

If you were unable to travel or followed our advice and chose not to travel on a strike date, you can claim compensation through our Delay Repay scheme by claiming a delay of 120+ minutes which will provide you with the value of one day’s travel.

This only applies to monthly and longer season ticket holders and not for weekly season tickets.

On this occasion, you do not need to have travelled or have been delayed to claim the compensation.

You need to apply for compensation online within 28 days of the strike date.

For Flexi Season Ticket holders

In order to claim compensation, you must activate a Day Pass on the strike date (not on days before or after). Once you’ve activated your Day Pass you can claim compensation through our Delay Repay scheme by claiming a delay of 120+ minutes which will provide you with the value of one day’s travel.

On this occasion, you do not need to have travelled or have been delayed to claim the compensation.

You need to apply for compensation online within 28 days of the strike date.

If you travelled and your train was delayed, you will be entitled to Delay Repay as usual. Note that delays will be calculated against the strike date timetable. Please do not claim Delay Repay compensation if the train you'd normally take is not listed in the revised timetable - compensation is only payable against an actual delay of fifteen minutes or more against the limited train service that will operate.