Industrial action

Engineering works may mean the service we run is different from the below. An overview of engineering work will be shown above and if this affects you, check journey planners before you travel.

Services between London Bridge / London Victoria and the south coast

London Victoria and Brighton

Two trains per hour will run between London Victoria and Brighton, calling at London Victoria, Clapham Junction, East Croydon, Gatwick Airport and Brighton only.

London Bridge and Brighton

Two trains per hour will run between London Bridge and Brighton, calling at London Bridge, East Croydon, Gatwick Airport, Three Bridges, Balcombe, Hayward’s Heath, Wivelsfield, Burgess Hill, Hassocks, Preston Park and Brighton only.

London Bridge and Gatwick Airport

Two trains per hour will run between London Bridge and Gatwick Airport, calling at London Bridge, Norwood Junction, East Croydon, Redhill, Earlswood, Salfords, Horley and Gatwick Airport only.

London Bridge and Three Bridges

Two trains per hour will run between London Bridge and Three Bridges, calling at London Bridge, Norwood Junction, East Croydon, Coulsdon South, Merstham, Redhill, Horley, Gatwick Airport and Three Bridges only.

Brighton and Hove

Two trains per hour will run between Brighton and Hove only.

Services between London Bridge / London Victoria and South London

London Victoria and Sutton

Two trains per hour will run between London Victoria and Sutton, calling at London Victoria, Clapham Junction, Balham, Mitcham Eastfields, Mitcham Junction, Hackbridge, Carshalton, and Sutton only.

London Victoria and Epsom Downs via Selhurst

Two trains per hour will run between London Victoria and Epsom Downs, calling at London Victoria, Battersea Park, Clapham Junction, Wandsworth Common, Balham, Streatham Common, Norbury, Thornton Heath, Selhurst, West Croydon, Waddon, Wallington, Carshalton Beeches, Sutton, Belmont, Banstead and Epsom Downs only.

London Victoria and West Croydon via Crystal Palace

Two trains per hour will run between London Victoria and West Croydon, calling at London Victoria, Battersea Park, Clapham Junction, Balham, Streatham Hill, West Norwood, Gipsy Hill, Crystal Palace, Norwood Junction and West Croydon only.

London Bridge and Tattenham Corner

Two trains per hour will run between London Bridge and Tattenham Corner, calling at London Bridge, East Croydon, South Croydon, Purley Oaks, Reedham, Coulsdon Town, Woodmansterne, Chipstead, Kingswood, Tadworth and Tattenham Corner only.

Engineering works may mean the service we run is different from the below. An overview of engineering work will be shown above and if this affects you, check journey planners before you travel.

Services between St Pancras International and Bedford

St Pancras International and Bedford

Two trains per hour will run between St Pancras International and Bedford, calling at St Pancras International, West Hampstead Thameslink, St Albans City, Harpenden, Luton Airport Parkway, Luton, Leagrave, Harlington, Flitwick and Bedford only.

St Pancras International and Luton

Two trains per hour will run between St Pancras International and Luton, calling at St Pancras International, Kentish Town, West Hampstead Thameslink, Cricklewood, Hendon, Mill Hill Broadway, Elstree & Borehamwood, Radlett, St Albans City, Harpenden, Luton Airport Parkway, Luton.

Services between King’s Cross and Peterborough / Cambridge / Ely

King’s Cross and Ely

One train per hour will run between King’s Cross and Ely, calling at King’s Cross, Finsbury Park, Potters Bar, Hatfield, Welwyn Garden City, Welwyn North, Knebworth, Stevenage, Hitchin, Letchworth Garden City, Baldock, Ashwell & Morden, Royston, Meldreth, Shepreth, Foxton, Cambridge, Cambridge North, Waterbeach, Ely only.

Cambridge and Ely

In addition to the above, one train per hour will run between Cambridge and Ely, calling at Cambridge, Cambridge North, Waterbeach and Ely only.

King’s Cross and Cambridge

One train per hour will run between King’s Cross and Cambridge, calling at King’s Cross, Finsbury Park, Stevenage, Hitchin, Letchworth Garden City, Baldock, Ashwell & Morden, Royston and Cambridge only.

King’s Cross and Peterborough

Two trains per hour will run between King’s Cross and Peterborough, calling at King’s Cross, Finsbury Park, Stevenage, Hitchin, Arlesey, Biggleswade, Sandy, St Neots, Huntingdon and Peterborough only.

King’s Cross and Welwyn Garden City

Two trains per hour will run between King’s Cross and Welwyn Garden City, calling at King’s Cross, Finsbury Park, Harringay, Hornsey, Alexandra Palace, New Southgate, Oakleigh Park, New Barnet, Hadley Wood, Potters Bar, Brookmans Park, Welham Green, Hatfield and Welwyn Garden City only.

King’s Cross and Stevenage via Hertford North

Two trains per hour will run between King’s Cross and Stevenage, calling at King’s Cross, Finsbury Park, Harringay, Hornsey, Alexandra Palace, Bowes Park, Palmers Green, Winchmore Hill, Grange Park, Enfield Chase, Gordon Hill, Crews Hill, Cuffley, Bayford, Hertford North, Watton-at-Stone and Stevenage only.

Gatwick Express services will not run.

If you have an Advance ticket, you can get a full fee-free refund if the train you intend to use is cancelled or delayed, or you no longer wish to travel on an RMT strike day.

If you have an Anytime, Off-Peak or Super Off-Peak ticket you can get a full fee-free refund if the train you intend to use is cancelled or delayed.
  
If you didn’t buy your ticket from us, you will need to go back to the retailer you originally brought your ticket from.

See the FAQs below for more information on how to arrange a refund or claim compensation.

Booked Passenger Assist? If you would like to cancel or rearrange your booking, please contact our Assisted Travel team.

Instead of you having to apply for a refund, there are some alternative travel date options for you. For the latest RMT strike dates on:

13 December

If you have a ticket for Tuesday 13 December (RMT strike day) you can use it on the day before the date on the ticket or any day from then through to Tuesday 20th December (inclusive).

14 December 

If you have a ticket for Wednesday 14 December (RMT strike day) you can use it on the day before the date on the ticket or any day from then through to Tuesday 20th December (inclusive).

16 December 

If you have a ticket for Friday 16 December (RMT strike day) you can use it on the day before the date on the ticket or any day from then through to Tuesday 20th December (inclusive).

17 December 

If you have a ticket for Saturday 17 December (RMT strike day) you can use it on the day before the date on the ticket or any day from then through to Tuesday 20th December (inclusive).

24 December – 27 December  

If you have a ticket for Saturday 24 December, Monday 26 December, or Tuesday 27 December (RMT strike days) you can use it on any day between 23 December through to Thursday 29 December (inclusive).

3 January

If you have a ticket for Tuesday 3 January (RMT strike day) you can use it on the day before the date on the ticket or any day from then through to Tuesday 10 January (inclusive).

4 January

If you have a ticket for Wednesday 4 January (RMT strike day) you can use it on the day before the date on the ticket or any day from then through to Tuesday 10 January (inclusive).

6 January

If you have a ticket for Friday 6 January (RMT strike day) you can use it on the day before the date on the ticket or any day from then through to Tuesday 10 January (inclusive).

7 January

If you have a ticket for Saturday 7 January (RMT strike day) you can use it on the day before the date on the ticket or any day from then through to Tuesday 10 January (inclusive).

Please note for all the above dates:

• If your ticket is for a through fare that includes the London Underground it will not be valid on London Underground services on an alternative date
• If you’re travelling on a different day and have an Advance Ticket, where possible, please try to travel on the same time as your original booked train
• If you have a seat reservation and choose to travel on a different day, you will not be able to use your original reservation, so please visit one of our Ticket Offices and we can try to reserve you a seat on the new travel date
• If your journey includes travel with a long-distance operator, particularly where seat reservations are required, you may wish to obtain a refund and rebook onto an alternative service. Trains running on days either side of strike days are likely to be extremely busy and a seat cannot be guaranteed.
• If you travel and your train is delayed, you will be entitled to Delay Repay, as usual. Note that delays will be calculated against the strike day timetable
• Booked Passenger Assist? If you need to change your booking to another day or time, please contact our Assisted Travel team
  

You can apply for a refund of your current ticket and purchase a new ticket for your intended date of travel. Please note we expect all services during this period to be extremely busy.

You can also change the time and / or date of travel at any of our Ticket Offices, this may be subject to a £10 change of journey fee (and any difference between the price you’ve already paid and the price of the best available ticket for your new travel date).

For further details on refund terms and conditions for each ticket type please refer to our refund FAQs below.

If you have a ticket and your train/trains are still running you don't need to do anything further. If you have yet to buy your ticket, then you may wish to consider only buying your Anytime, Off-Peak and Super Off-Peak tickets once you know the train you plan to take is running, as the cost of the ticket will not change and fees to refund may still apply.

If you travel and your train is delayed, you will be entitled to Delay Repay as usual. Note that delays will be calculated against the strike day timetable.

If you have an impacted assistance booking which starts on one of our services, we'll get in touch with you to make new arrangements. In the meantime, if you have any concerns then please contact our Assisted Travel team.

There will be no planned ticket acceptance on RMT strike dates on other train operator’s services. However, on RMT strike dates you may use:

• Any ticket on our other services (Southern, Thameslink, Great Northern) to travel to the destination on your ticket, but please note that train services are expected to be extremely busy and we do expect disruption
• Your paper ticket on TfL bus, Tube, tram or DLR services on any reasonable route to complete your journey

We expect the trains that are running to be extremely busy, so First Class areas will be declassified on RMT strike dates (all day) and until midday the next for customer safety and comfort on Southern, Thameslink and Great Northern trains. If you have a First Class ticket you can apply for compensation here.

On RMT strike dates only, anyone needing to complete an essential journey with us who holds an APCOA GTR car park season ticket will be able to park in any Southern, Thameslink or Great Northern carpark regardless of the location of their existing parking permit. Please check National Rail Enquiries to check which stations car parks this applies to. Car parks will be busier than usual due to the reduced services running on these RMT strike dates and availability cannot be guaranteed. Car Park season ticket customers do not have to do anything before parking at a different location other than arrive at a selected alternative location and park.

We expect that the trains will be very crowded. To maximise the space available for all customers, our cycle policy will remain in place on these RMT strike dates and we would encourage you not to travel with your bike. Some of our stations have Cycle Hubs, click here for more information.

Advance tickets are no longer available to buy for any RMT strike dates. If your journey involves another operator, please check with them.

The latest information on the availability of Advance fares can be found on this National Rail Enquiries website.

We expect stations and services to be very busy, as we will be unable to run our normal timetable. At all stations served by trains on RMT strike dates our station and onboard staff will be able to provide you with the assistance you need. If the train is too busy, we’ll work with you to find the best solution for you. If you’re unable to board the train, we may arrange alternative transport for you.

Onboard our trains our disabled customers have priority in the accessible carriages. We also have priority seats available for those that need them.

You can Book assistance for your journey for planned services on strike dates but please note that train services are expected to be extremely busy.

If you have any queries or concerns then please contact our Assisted Travel team.

Upon arrival at the station please make yourself known to a member of staff.

'Turn up and go’ assistance will continue to be supported on our services, in line with the strike date timetable in place.

Upon arrival at the station please make yourself known to a member of staff or contact us via a Help Pointby using the Emergency button.

Please check before you travel as close as possible to your intended departure time on National Rail Enquiries, as your whole journey may include travel with other operators who are impacted by a strike.

If you have booked assistance through us and your journey is affected by a strike, then, once strike date timetables are confirmed, we'll attempt to contact you to discuss your options. If you have any concerns then please contact our Assisted Travel team. We strongly recommend you check before you travel as close as possible to your intended departure time on National Rail Enquiries.

Alternative accessible transport may be arranged, as per our Accessible Travel Policy, from stations which are unstaffed, or inaccessible due to a physical feature (such as steps to platforms) that have services stopping at them under our amended strike date timetables.

However, due to the high demand expected it may take us longer to book suitable alternative transport than usual. If you have any concerns, please contact our Assisted Travel team.