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Last updated: 08:59

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Book assistance for your journey

If you’d like to book assistance or find out how to get travel help, please fill in the form below. We’ll then work behind the scenes to arrange your help, contact you with confirmation and of course, answer any questions you may have.

Coronavirus information for assisted travel

Please ensure you check out the coronavirus information page for important information, including advice specific to assisted travellers.

Due to possible disruption of services we would encourage you to contact us before you travel if you need assistance and your travel is essential.

  • Telephone: 0800 138 1016
  • Textphone: 0800 138 1018

Please also see the National Rail Enquiries FAQ on the coronavirus.

When to book assistance

So that we can give you the best service possible, we recommend that you let us know at least 24 hours before you travel – this gives us enough time to make arrangements so we can be on hand to help.

If you’re travelling in less than 24 hours, require more individual support or need help filling in the form, please call us on 0800 138 1016 (your information may be recorded).

Our assisted rail travel helpline is open every day from 8am - 6pm, except on Christmas Day.


So we can arrange and carry out assistance on our behalf, your personal and journey data will be gathered and held within the assisted travel booking system for two years, and made available to all Train Operating Companies and Network Rail for all your bookings. If you do not wish for your data to be shared please call us.

When you book after 6.00pm we will respond as soon as possible after 8.00am the next day.

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Your personal details will be held by the Go-Ahead Group on behalf of Southern. We will not pass on your personal information to any organisation outside of our Group of Companies (and Successor franchise or Secretary of State for Transport) for marketing purposes without your prior consent.

When you use our website, you trust us with your information. Please read our Privacy Policy to help you understand what data we collect, why we collect it and what we do with it. We use details about your journeys and your data to improve our communications to you.