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Last updated: 01:44

Book assistance for your journey

If you’d like to book assistance or find out how to get travel help, please fill in the form below. We’ll then work behind the scenes to arrange your help, contact you with confirmation and of course, answer any questions you may have.

The majority of passengers travel on our network without booking assistance (“turn up and go”)

If you do wish to book assistance our call centre colleagues are happy to help you with planning your journey.

You can contact us at any time of the day for assisted travel guidance or to request an assisted travel booking. To make sure we have staff available to help you, we recommend you book at least two hours in advance of travelling.

If your journey involves another train company, we may need to confirm part of your journey with them. If this is the case, we will discuss options with you.

If you do choose to travel “turn up and go” without booking assistance in advance, please make yourself known to a member of staff or use a Help Point when you arrive at the station.

When to book assistance

If you’re travelling at short notice, require more individual support or need help filling in the form, please call us on 0800 138 1016 (your information may be recorded).

If you're booking a journey for the first time in a while and would like to talk it through, please call our Assisted travel team.

Our assisted rail travel helpline is open 24 hours a day, except on Christmas Day.

Our Accessible Travel Policy documents are available here in alternative formats including audio and large print versions.

Printed copies of our Making Rail Accessible document will shortly be available from all staffed stations across our network.

Assisted travel booking form

So we can arrange and carry out assistance on your behalf, your personal and journey data will be gathered and held within the assisted travel booking system for two years, and made available to all Train Operating Companies and Network Rail for all your bookings. If you do not wish for your data to be shared please contact us.

You can contact us at any time of the day for Assisted travel guidance or to request an assisted travel booking.

To make sure we have staff available to help you, we recommend you book at least two hours in advance of travelling.

If your journey involves another train company, we may need to confirm part of your journey with them. If this is the case, we will discuss options with you

Your travel details

Outward journey

Departure date

Departure time

Return journey (optional)

Date of return journey

Time of return journey

Assistance requirements

At which points of the journey do you need assistance?

What type of assistance do you need?

Additional requirements

Your personal details will be held by the Go-Ahead Group on behalf of Southern. We will not pass on your personal information to any organisation outside of our Group of Companies (and Successor franchise or Secretary of State for Transport) for marketing purposes without your prior consent.

When you use our website, you trust us with your information. Please read our Privacy Policy to help you understand what data we collect, why we collect it and what we do with it. We use details about your journeys and your data to improve our communications to you. 

Help for disabled people

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