When to book assistance
If you’re travelling at short notice, require more individual support or need help filling in the form, please call us on 0800 138 1016 (your information may be recorded).
If you're booking a journey for the first time in a while and would like to talk it through, please call our Assisted travel team.
Our assisted rail travel helpline is open 24 hours a day, except on Christmas Day.
Our Accessible Travel Policy documents are available here in alternative formats including audio and large print versions.
Printed copies of our Making Rail Accessible document will shortly be available from all staffed stations across our network.