When to book assistance
So that we can give you the best service possible, we recommend that you let us know at least 24 hours before you travel – this gives us enough time to make arrangements so we can be on hand to help.
If you’re travelling in less than 24 hours, require more individual support or need help filling in the form, please call us on 0800 138 1016 (your information may be recorded).
Our assisted rail travel helpline is open every day from 7.00am to 10.00pm, except on Christmas Day.
Your personal details will be held by the Go-Ahead Group on behalf of Southern. We will not pass on your personal information to any organisation outside of our Group of Companies (and Successor franchise or Secretary of State for Transport) for marketing purposes without your prior consent.
When you use our website, you trust us with your information. Please read our Privacy Policy to help you understand what data we collect, why we collect it and what we do with it. We use details about your journeys and your data to improve our communications to you.