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Last updated: 01:04

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Book assistance for your journey

If you’d like to book assistance or find out how to get travel help, please fill in the form below. We’ll then work behind the scenes to arrange your help, contact you with confirmation and of course, answer any questions you may have.

Coronavirus information for assisted travel

The majority of passengers travel on our network without booking assistance. If you do wish to book assistance our call centre is of course happy to help you when planning your journey.

If you are travelling with another train operating company for part or all of your journey, we recommend that you pre-book assistance. You can use our call centre for booking assistance with other train companies.

Please ensure you check out the coronavirus information page for important information and updates.

Please also see the National Rail Enquiries FAQ on the coronavirus.

When to book assistance

If you’re travelling at short notice, require more individual support or need help filling in the form, please call us on 0800 138 1016 (your information may be recorded).

Our assisted rail travel helpline is open every day from 8am - 10pm, except on Christmas Day.

Do you need our Accessible Travel Policy documents in an alternative format, like audio and large print versions? Request our Accessible Travel Policy documents in alternative formats by contacting us:

Email us at
Call us on: 0800 138 1016
Textphone: 0800 138 1018

So we can arrange and carry out assistance on our behalf, your personal and journey data will be gathered and held within the assisted travel booking system for two years, and made available to all Train Operating Companies and Network Rail for all your bookings. If you do not wish for your data to be shared please call us.

When you book after 10.00pm we will respond as soon as possible after 8.00am the next day.

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Your personal details will be held by the Go-Ahead Group on behalf of Southern. We will not pass on your personal information to any organisation outside of our Group of Companies (and Successor franchise or Secretary of State for Transport) for marketing purposes without your prior consent.

When you use our website, you trust us with your information. Please read our Privacy Policy to help you understand what data we collect, why we collect it and what we do with it. We use details about your journeys and your data to improve our communications to you.