When to book assistance
If you’re travelling at short notice, require more individual support or need help filling in the form, please call us on 0800 138 1016 (your information may be recorded).
Our assisted rail travel helpline is open every day from 8am - 10pm, except on Christmas Day.
Do you need our Accessible Travel Policy documents in an alternative format, like audio and large print versions? Request our Accessible Travel Policy documents in alternative formats by contacting us:
Email us at firstname.lastname@example.org
Call us on: 0800 138 1016
Textphone: 0800 138 1018