How to get help if you need a seat
Do you struggle to stand on the train, but feel awkward or reluctant to ask someone to give up their seat? If you’re pregnant, disabled, over 65 or have a child under 3 you could be entitled to a free Priority Seat Card.
There is priority seating on all of our trains, usually near the doors and marked with a P sign.
Most people are happy to give up their seat to someone more in need of it. Simply show your card to someone sitting in a priority seat and they’ll see that you have a need for one of these seats. Our customers have told us that this helps to avoid embarrassment.
If you've been asked to give up your seat by someone holding a Priority Seat Card you can be reassured that they have a genuine need and thank you for helping.
How to apply for a Priority Seat Card
Fill in this form and send it to us at the address below.
Sending supporting documents
You’ll need to include some proof of your address, like a utility bill, and evidence of why you need the card, such as a doctor’s note.
Where to send the form and documents
To apply simply email email@example.com attaching a completed form, supporting documents and a colour scan of your passport photos or post it to us at:
Priority Seat Card application
Govia Thameslink Railway
2nd Floor, Monument Place
24 Monument Street
London EC3R 8AJ
Telephone: 0800 058 2844
Textphone: 0800 138 1018