Useful information

Operational facts:

156 Stations
2,284 weekday services
2,076 Saturday services
1,242 Sunday services
447,000 passenger journeys per day
414 route miles across the Southern network
4,000 employees

Route information

Hurst Green to Uckfield and Hastings to Ashford are diesel routes. All other routes are electrified through the third rail at 750v dc.

Fleet information

Class	No. of Units	Coaches per unit
377/3	28	3
377/4	154	4
171/7	9	2
171/8	6	4
455	46	4
456	24	2
442	17	5

Passenger capacity

Car	Class	Seats
3	377	160
4	377	223
4	377	243
2	171	107
4	171	241
4	455	316
2	456	152
5	442	320

Investment facts

In the last six years Southern has invested in the following

700 new electric carriages - £856 million
42 new diesel trains - £50 million
Refit of class 455 metro trains - £20 million
Train depot upgrades - £115 million

Top 20 station footfall

This table shows Southern's 20 busiest stations and how many people use them on a daily and annual basis.

Station	Daily	Annual
London Victoria	178,548	65,170,20
London Bridge	131,499	47,339,640
East Croydon	71,800	25,848,00
Sutton	22,360	8,049,600
Brighton	17,753	6,391,080
Streatham Common	12,932	4,655,520
Haywards Heath	11,81	4,167,280
Balham	11,312	4072,320
New Cross Gate	10,048	3,617,280
Battersea Park	9,895	3,532,200
Tulse Hill	9,876	3,555,360
Chichester	9,826	3,537,360
Norwood Junction	9,477	3,411,720
Peckham Rye	9,360	3,369,600
Epsom	9,233	3,323,880
Worthing	9,2528	3,322,080
Redhill	8,682	3,190,320
Purley	8,769	3,156,840
West Croydon	8,325	2,997,000
Lewes	7,962	2,866,320

Public Performance Measure (PPM) explained

Punctuality is measured on the arrival of each train at its final destination. For short distance train operators such as Southern, if trains arrive at their destination under 5 minutes later than their scheduled time, then they are counted as "on time". If they arrive 5 minutes or more after their scheduled arrival time, or do not run for the whole of their journey, then they are counted as late, cancelled or part-cancelled. This method is used to calculate overall performance, otherwise known as Public Performance Measure, or PPM. PPM is how train operators’ performance is measured and these statistics are published by Network Rail every four weeks for all train operating companies. Long distance train operators’ performance is measured differently in that their trains are counted as being on time if they reach their destinations under 10 minutes later than their scheduled time.

Delay Repay

At Southern, we have a system called Delay Repay which compensates you if your train is late by 30 minutes or more. For details, please see our Delay Repay page.