Service Quality Regime results
Download the PDFs for each railway period below
Period 4 - 25 June to 22 July 2023
Period 3 - 28 May to 24 June 2023
Period 2 - 30 April to 27 May 2023
Period 1 - 1 April to 29 April 2023
What is Service Quality Regime?
Service Quality Regime (SQR) monitors the service we provide at our stations and on board our trains. Key aspects of facilities and customer service are measured through a mixture of mystery shopping and inspections.
Scores are published per railway period of 4 weeks and against benchmarks set by the Department for Transport.
*The scores are for GTR (Govia Thameslink Railway) a railway operator, managing Southern, Thameslink, Great Northern and Gatwick Express