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Enhanced Compensation

We can sometimes offer Enhanced Compensation for season ticket holders who consistently experience delays of 30 minutes or more. This page explains how the scheme works and how to claim.

What is Enhanced Compensation?

The Delay Repay scheme compensates you for any journey delayed by 15 minutes or more.

If there are persistent delays on a route, season ticket holders are also sometimes entitled to enhanced compensation.

Enhanced Compensation may be payable in addition if a journey is delayed by 30 minutes or more on any 12 days in a business reporting period. These periods are shown below.

If you’re entitled to Enhanced Compensation, you can choose how you’d like to compensated:

2 day-return journeys for anywhere on the entire GTR network, valid for 12 months


National Rail vouchers to the value of a single journey between the stations covered by your season ticket

National Rail vouchers can be used for payment or part payment towards any National Rail ticket nationwide. Vouchers issued by Southern can be exchanged for cash at any Southern, Great Northern, Gatwick Express or Thameslink ticket office.

2019 - 2020 Reporting Periods:

Business Period Period Dates
Period 1 1 April to 27 April 2019
Period 2 28 April to 25 May 2019
Period 3 26 May to 22 June 2019
Period 4 23 June to 20 July 2019
Period 5 21 July to 17 August 2019
Period 6 18 August to 14 September 2019
Period 7 15 September to 12 October 2019
Period 8 13 October to 9 November 2019
Period 9 10 November to 7 December 2019
Period 10 8 December 2017 to 4 January 2020
Period 11 5 January to 1 February 2020
Period 12 2 February to 29 February 2020
Period 13 1 March to 31 March 2020

2020 - 2021 Reporting Periods: 

Business Period Period Dates
Period 1 1 April to 2 May 2020
Period 2 3 May to 30 May 2020
Period 3 31 May to 27 June 2020
Period 4 28 June to 25 July 2020
Period 5 26 July to 22 August 2020
Period 6 23 August to 19 September 2020
Period 7 20 September to 17 October 2020
Period 8 18 October to 14 November 2020
Period 9 15 November to 12 December 2020
Period 10 13 December 2020 to 9 January 2021
Period 11 10 January to 6 February 2021
Period 12 7 February to 6 March 2021
Period 13 7 March to 31 March 2021

How to claim compensation

Please download, print and post a claim form.

We’ll need some details about your delayed journeys along with a copy of your season ticket and photocard or your Oyster statement.

Oyster and key smartcard season tickets

If your season ticket is on the key smartcard you should include your smartcard number on the claim form instead of a copy of your ticket.

If you have an Oyster season ticket, along with your Oyster statement, you must also include a receipt showing:

  • the date you bought your season ticket
  • the price you paid
  • the zones covered by your Oyster card

Download Enhanced Compensation claim form

All claims must be received within 28 days of the end of the reporting period when your delayed journeys occurred.

Posting your completed form

Please send your form to:

Govia Thameslink Railway
Unit 16
Coalfield Way
LE65 1JT

We’ll double check your details against our travel records and aim to process your claim within 20 working days.

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