What is Enhanced Compensation?
The Delay Repay scheme compensates you for any journey delayed by 15 minutes or more.
If there are persistent delays on a route, season ticket holders are also sometimes entitled to enhanced compensation.
Enhanced Compensation may be payable in addition if a journey is delayed by 30 minutes or more on any 12 days in a business reporting period. These periods are shown below.
If you’re entitled to Enhanced Compensation, you can choose how you’d like to compensated:
2 day-return journeys for anywhere on the entire GTR network, valid for 12 months
National Rail vouchers to the value of a single journey between the stations covered by your season ticket
National Rail vouchers can be used for payment or part payment towards any National Rail ticket nationwide. Vouchers issued by Southern can be exchanged for cash at any Southern, Great Northern, Gatwick Express or Thameslink ticket office.
2019 - 2020 Reporting Periods:
|Business Period||Period Dates|
|Period 1||1 April to 27 April 2019|
|Period 2||28 April to 25 May 2019|
|Period 3||26 May to 22 June 2019|
|Period 4||23 June to 20 July 2019|
|Period 5||21 July to 17 August 2019|
|Period 6||18 August to 14 September 2019|
|Period 7||15 September to 12 October 2019|
|Period 8||13 October to 9 November 2019|
|Period 9||10 November to 7 December 2019|
|Period 10||8 December 2017 to 4 January 2020|
|Period 11||5 January to 1 February 2020|
|Period 12||2 February to 29 February 2020|
|Period 13||1 March to 31 March 2020|
How to claim compensation
Please download, print and post a claim form.
We’ll need some details about your delayed journeys along with a copy of your season ticket and photocard or your Oyster statement.
Oyster and key smartcard season tickets
If your season ticket is on the key smartcard you should include your smartcard number on the claim form instead of a copy of your ticket.
If you have an Oyster season ticket, along with your Oyster statement, you must also include a receipt showing:
- the date you bought your season ticket
- the price you paid
- the zones covered by your Oyster card
All claims must be received within 28 days of the end of the reporting period when your delayed journeys occurred.
Posting your completed form
Please send your form to:
Govia Thameslink Railway
We’ll double check your details against our travel records and aim to process your claim within 20 working days.