London Victoria
Ticket office
Open now
| Mon - Sun: | 6:30 AM to 10:00 PM |
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Station details
| Station Operator: NR |
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| Station Code: VIC |
| Staffing Level: Full Time |
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| CCTV: Yes |
| Oyster Pre Pay | No |
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| Oyster Validator | Yes |
| Smartcard Issued | Yes |
| Smartcard Validator | Yes |
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Travelcard: Zone 1 |
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Oyster Comments: You can top up pay-as-you-go on Oyster using the self-service ticket machines. Oyster cards can only be purchased from the self-service machines in the Underground station. |
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| Oyster Topup | Yes |
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| Prepurchase Collection | Yes |
| Smartcard Topup | No |
| Ticket Machine | Yes |
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Penalty Fares: Applicable Operators: Gatwick Express, Southeastern, Southern |
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Ticket Office Note: On concourse |
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| Lost Property Contact Available | No |
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Phone number:
0330 024 0215 Website: Go to website |
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| Ticket Gate | Yes |
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DepartureScreens, Announcements, ArrivalScreens, |
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Customer Services: Monday-Sunday 07:00-21:50 Via Network Rail Reception |
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| Left Luggage Contact Available | Yes |
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Phone number:
020 3468 4551 Website: Go to website |
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| Customer Help Points | Yes |
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Customer Help Points Note: Help Points are located on both main concourse areas, as well as the main ticket office. |
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| Atm Machine | Yes |
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Atm Machine Note: The ATM machines are located on the Eastern and Central Concourse (Platforms 1 and 7) and also within a retail outlet on the station (Grosvenor Hotel). |
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| Baby Change | Yes |
| Bureau De Change | Yes |
| Post Box | No |
| Seated Area | Yes |
| First Class Lounge | No |
| Shops | Yes |
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Shops Note: News agent Flower stall Hairdresser Shoe repairer Wide range of shops Pharmacy Convenience store High street shops Off Licence Passport Photo Booth |
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| Showers | No |
| Station Buffet | Yes |
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Station Buffet Note: Coffee shop Coffee kiosk Public House/Bar Food outlet (Seating available) |
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| Telephones (Cards & Coins) | Yes |
| Toilets | Yes |
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Toilets Note: Toilets are situated on the central concourse and adjacent to platform 2. A changing place facility is available for use by disabled passengers in London Victoria. The space has a height-adjustable adult-sized changing bench, hoist, extra wide rolls of paper, and non-slip floors. The space is located on the central concourse in the main toilet facilities. If you, or a passenger you are accompanying, requires use of the changing place room, please speak to a member of staff or contact our control centre on 020 7922 6243 so we can help you gain access.
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| Tourist Information Office | Yes |
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Tourist Information Office Note: Transport Information Centre. |
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| Trolleys | Yes |
| WebKiosk | No |
| WiFi | Yes |
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Wifi Note: http://www.btwifi.com/find/ |
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| Waiting Room | No |
| Car parking | Yes |
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Name: Station Car Park Operator: APCOA UK Ltd Spaces: 107 Annual Charge: N/A Daily Charge: N/A Monthly Charge: N/A Off Peak Charge: N/A Six Monthly Charge: N/A Per Hour Charge: N/A Three Monthly Charge: N/A Weekly Charge: N/A |
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| Car Parking Contact Available | No |
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Phone number: 0345 0774 224 Website: Go to website Note: Victoria Place - Main parking area. The exit which provides direct access to the car park will be closed between 00:45 and 03:15 daily.
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| Cycle Storage Availability | Yes |
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Sheltered: Yes Car Park Upper Level (Victoria Place), above Gatwick Express. |
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| Cycle Storage CCTV | Yes |
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| Taxi Rank | Yes |
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Taxi Rank Note: Taxi ranks are available outside at the front of the station (Terminus Place) and from the upper level (Victoria Place). Monday-Sunday 24 hours |
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| Car Hire | Yes |
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Car Hire Note: Office on concourse adjacent to Platform 7 (Sixt Car Hire) |
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| Airport | Yes |
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Airport Note: Direct Rail Link to Gatwick |
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| Metro | Yes |
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Metro Note: Underground services: Victoria Line, District Line and Circle Line |
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| Bus Service | Yes |
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Bus Service Note: Victoria Bus Station at Station Front |
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| Accessible Booking Office Counter | No |
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Accessible Booking Office Counter Note: Staff assistance is available |
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| Accessible Public Telephones | No |
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Accessible Public Telephones Note: Main concourse |
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| Accessible Toilets | Yes |
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Accessible Toilets Note: Hudson's Place and Central Concourse |
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| Induction Loop | Yes |
| Wheelchairs Available | Yes |
| Ramp For Train Access | Yes |
| Step Free Access | Yes |
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Step Free Access Note: There is step free access at London Victoria Rail Station to the Victoria Line on the Underground. This can be accessed via the Cardinal Place entrance to the underground. |
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| Accessible Taxis | No |
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Accessible Taxis Note: Available on request Taxi rank outside main station entrance |
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| Accessible Ticket Machines | No |
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Accessible Ticket Machines Note: Various locations |
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| Impaired Mobility Set Down | Yes |
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Impaired Mobility Set Down Note: Please contact customer services of the appropriate train operator or speak to a member of the station teams who will be able to assist: - Gatwick Express - 0845 850 1530 |
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| Staff Help Available | Yes |
| Mon - Sun: Twenty Four Hours | |
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