Delivery options

When purchasing tickets online there will be a few different delivery options available, depending on what journey you have booked. The delivery options are detailed below.

• Ticket on departure (TOD)
• Postal delivery:

Ticket on departure

For purchases made online you can collect your train tickets from any of our ticket vending machines or from any of our manned ticket offices.

• Tickets are available for collection 2 hours after booking
• All instructions for collection are given on the ticket vending machine screens
• You will need your unique Booking Reference and the same credit or debit card used to make the booking in order to collect your tickets

To find out more, including which stations have ticket on departure facilities available, visit our ticket on departure page.

Postal deliveries

First Class post

Tickets purchased by 16:00 will be processed and dispatched within 24 hours of booking using Royal Mail First Class post. Please allow five working days for delivery when selecting this option.

Please note, we are unable to guarantee delivery for first class and shall not be obliged to change, cancel, replace or refund a ticket once it has been posted.

Recorded Signed For

We now offer this service free for bookings over £100

For bookings less than £100 you can select this delivery option for a cost of £2, it offers:

• Proof of postage
• Signature on delivery
• Online confirmation of delivery

Please note, we are unable to guarantee next day delivery, if this is a requirement then we recommend you use the Next Day Special Delivery option.

Special Delivery

Order your tickets by 16:00 and we will guarantee delivery the next working day*.

There are two rates are available:

• £6.00 (inclusive of VAT) guarantees delivery before 13:00 and provides insurance up to £500.00
• £10.00 (inclusive of VAT) guarantees delivery before 13:00 and provides insurance up to £2500.00(Seasons only)

*Remote areas and Islands of Scotland will take longer to reach.  Orders placed on Saturday or Sunday are despatched on Monday and delivered on Tuesday.  Orders placed on a Bank Holiday are despatched on Tuesday and delivered on Wednesday.