The Key Smartcard
Answers to frequently asked questions on using The Key Smartcard when you travel in and out of London with Southern.
Getting The Key
Can I still get a key if I don't have access to the website?
Can I transfer my paper Season ticket to my key?
Yes, as long as you have at least one month’s validity remaining and the origin and destination stations of your ticket are key-enabled stations.
You must also have purchased your ticket from one of our stations or from our website.
To transfer your ticket:
- Apply for the key
- Visit any manned Great Northern, Southern, or Thameslink ticket office outside of the London Travelcard area.
We’ll then contact you when your key is ready to be collected, usually within 5 working days.