Changed your plans?
Plans can change, and it’s fine to change your mind – and we’ll give you a full refund when you do.
If you buy paper tickets online but don’t collect them, you can just login to your account and request a refund and we’ll give you your money back. You don’t need to give us any reason or tell us why you’ve changed your mind.
We’ll refund you using the same payment method you used to buy your paper tickets, and we aim to process all refunds within ten working days.