This page provides information on how to refund or change your ticket when you buy your tickets from us.
We'll refund you in the same or similar way as you originally paid for your tickets. This is so we can comply with government money-laundering legislation.
If you would like a refund for your ticket that you bought from another retailer including another Train Operator you should contact them directly.
If you travelled and your journey was delayed by 15 minutes or more, you may be entitled to Delay Repay.