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Ways to pay

To make your life a little easier, we offer several booking options – both at home and at the station – and multiple ways to pay.

Online booking

When you book your tickets online, you can pay by credit card, debit card, eVoucher, PayPal, Visa CheckOut, or Amazon Pay.

These tickets can then be picked up a station ticket machine, added to your Key Smartcard or delivered to you by post – First Class, Recorded Signed For or Special Delivery.

You can learn more about buying tickets online or log in now to get started.

Using a ticket office

At our larger stations, you can book and pay for tickets at a staffed ticket office. We can accept payment by cash, debit card or credit card and National Rail vouchers.

Unfortunately, we no longer accept personal cheques at our ticket offices. We can accept company cheques if you’re buying an annual season ticket. By company cheque, we mean those from a PLC, limited company, partnership, registered charity, school or local authority. We can’t accept an individual’s cheque stating ‘trading as’.

To use a company cheque you must have a company headed letter to accompany the cheque, and bring two original forms of ID. One of these must be a driving licence, passport or other photo ID. The other must be a recent utility bill or another document that verifies your address.


Find a ticket office

Paying at a ticket machine

At our self-service ticket vending machines you can:

  • Buy tickets
  • Collect tickets purchased online
  • Buy weekly season tickets
  • Buy car parking tickets
  • Top up your Oyster card (at London stations)

You can pay for your tickets using cash or a credit or debit card.

We offer a wide range of tickets from our self-service ticket machines to offer the best value fare for your journey.

If you need help using our machines or finding the right ticket, ask a member of staff for assistance where possible.

In the unlikely event that you buy a ticket from one of our self-service machines, and realise it was not the right ticket, please speak to our staff at the ticket office or our Customer Services team, ideally before travel, otherwise as soon as possible. You may be entitled to a refund for the difference in fare.


You can also use your contactless card for travel in London.

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