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Access Advisory Panel

To keep on improving Southern services for our passengers with accessibility needs, we work together with a passenger-led panel of volunteers.

The panel’s role

In 2016, six volunteer passengers joined us to share their travel experiences and give constructive feedback as part of our new Access Advisory Panel.

The Panel was brought together to represent the needs of all of our passengers, including:

  • Passengers with visual/hearing impairments
  • Passengers travelling with young children
  • Elderly passengers requiring assistance when travelling
  • Passengers with hidden disabilities
  • Passengers with physical disabilities

This important Panel will meet every two months to share their views and put practical ideas for improvements before our senior managers. Their recommendations will help to us to continue to enhance accessibility on our trains and at our stations.

We’re committed to making our services safe and comfortable for everyone. Visit our Assisted Travel page to learn more about the other ways we’re improving accessibility across our network.

A platform for your views

We need your knowledge and views to help improve the customer experience for passengers with accessibility needs travelling on our Thameslink, Southern, Great Northern and Gatwick Express services.

We are recruiting volunteer members for our Access Advisory Panel. As a passenger travelling on our services, this is your chance to review, feedback and help drive improvements in accessibility with senior members of our organisation.

This important voluntary panel offers a unique forum where views can be shared and practical ideas for improvement can be put before senior managers. You will also have the opportunity to give advice and recommendations on customer strategy and business planning.

We’re looking for customers from across our routes to ensure that the panel represents as much of our network and customer base as possible. Regardless of your disability or accessibility needs, the panel must be able to represent the needs of all of our customers, including:

  • Customers with visual/hearing impairments
  • Customers traveling with young children
  • Elderly customers requiring assistance when travelling
  • Customers with hidden disabilities
  • Customers with physical disabilities

Ideally, we are looking for a group of people who do not already have a channel of communication with us to ensure that we engage with the ‘everyday customer’. You will be required to attend an afternoon meeting once every two months and to participate in activities and correspondence in between panel meetings.

If you have constructive opinions and a desire to support and improve customer experience, please get in touch. In return we will give you full access to the network.

Please note the closing date for applications is 15 November 2019 and interviews are scheduled to take place late November/December. If you are unable to attend an interview in this time period, we regret that we may not be able to progress your application further.

How to apply

If you would like to be considered for this role, please complete an application form.

If you would like any further information on the panel, please email