Skip to Content Skip to Buy Tickets Skip to Recite Me Skip to Footer


There are also planned engineering works for today Check before travelling
Last updated: 23:46

Leaving from...
Going to...
Journey Types
Journey Type
Travel Dates

You cannot have more than 9 passengers


You cannot have more railcards than passengers

Add a railcard

Assisted travel

Have special travel needs? At Southern we’re committed to accessible travel for everyone. Our assisted travel scheme helps passengers with disabilities and older people who need a little extra help using our services.

If your query relates to the coronavirus please check for information here first for information on train services and refunds.

The health and wellbeing of our passengers and our staff is always our priority. The government advice is that all non-essential travel and contact with others is important to stop the coronavirus spread.

Due to possible disruption of services we would encourage you to contact us before you travel if you need assistance and your travel is essential.

  • Telephone: 0800 138 1016
  • Textphone: 0800 138 1018

Please also see the National Rail Enquiries FAQ on the coronavirus.


If you are disabled or have difficulty travelling, you can get advice about accessibility – both on our trains and at any of our stations – before you travel. Plus, when you come to one of our stations, we can offer you the help you need.

Download our Making Rail Accessible Guide: Helping older and disabled passengers

Download the Making Rail Accessible guide to policy and practices

How to book assisted travel

It’s recommended you contact us 24 hours before you travel if you want to book assistance. This gives us plenty of time to make the right arrangements for your needs. There are several ways to book:

Fill in our assisted travel booking form online

Email us on:

Call us on: 0800 138 1016 (your information may be recorded)
Textphone: 0800 138 1018
SMS Text: 07860 034 269*

Our assisted travel helpline is open every day from 7.00am to 10.00pm, except on Christmas Day.

We can tell you about your nearest station with step-free access and give information about ramps and lifts. We can also arrange help both at stations and on trains, as well as providing train times and travel information.

* SMS text service available at following times Monday to Friday – 7am to 8pm, Saturday – 7am – 3:30pm, Sunday – 8am to 4:30pm for queries. Please use other options for bookings and more complex queries.

Book assisted travel

What to do when you arrive at the station

To offer you the best assistance possible, please arrive at the station 20 minutes before your train is due to depart. When you arrive let a member of staff know you’ve booked assisted travel.

We can help you:

  • buy a ticket and anything else you may want for your journey
  • show you where to go – you’ll need to get to the platform 5 minutes before your train leaves
  • get around the station, providing ramps or another kind transport if you can’t use steps
  • board the train and find a seat
  • change trains during your journey

We can also carry light luggage and let other stations know you are coming so that you are looked after when you arrive.

What to do if you can’t book assisted travel

If you can’t let us know before you travel about your needs, tell a member of staff when you get to the station that you’d like assistance. 

If there’s no member of staff at the station, you can phone us on 0800 138 1016 or use the help point for assistance.

Our commitment to you

We are committed to working towards providing accessible travel for everyone, and our ongoing programme of access improvements will see more and more stations and trains becoming more accessible.

Tips to help us help you

a man standing on a train with a tabletWe recommend that all passengers arrive in good time at the station - as a general rule of thumb, if possible try to arrive at staffed stations 20 minutes before your train is due to depart so we can arrange the most suitable assistance based on your needs.

Station staff, conductors and on-board supervisors have accessibility awareness training and are equipped to help you access our network with confidence.

Staff are widely available on most of our stations and trains. Examples of help our staff can provide includes:

  • Meeting you on arrival at the station
  • Assistance purchasing your ticket
  • Assistance boarding or alighting a train and finding a seat - ranging from a helping hand to the use of a ramp
  • Assistance climbing up or down stairs
  • Assistance with luggage

At stations that are not staffed at the time of your journey, assisted travel is also available from our control centre team. They can be contacted via help points which are normally situated on platforms. At a small number of stations where help points are not available, our control centre can also be contacted via a freephone number (see posters at stations for details).

Book assisted travel for your journey

If you’d like to book assistance, we can arrange your help, contact you with confirmation and answer any questions you may have.