Station information

No. We have a no smoking policy regardless of the type of device.

We don’t allow e-cigarettes (electronic cigarettes) on our stations or on our trains because they can make other passengers feel uncomfortable and can lead people to think that smoking cigarettes, cigars or pipes is allowed.

Yes. You're welcome to take photos of our trains and at the stations that we manage. If any of our employees will be in your pictures, please ask their permission first.

Please only enter areas that are open to the general public and don't cause an obstruction to passengers or staff. If you’re planning to take more than just a few snapshots, please check with a member of station staff first to make sure you won’t inconvenience other passengers.

You must not use a flash, because this can distract our train drivers. If your camera has an automatic flash please turn it off before taking pictures.

Our staff may occasionally ask photographers not to take pictures, to move to another part of the station or to leave the station. They will always explain why this is necessary, but please bear in mind that our staff have many things to consider – primarily the safety and security of our passengers.

Photos for publication and rail enthusiasts
Please ask for permission if any photographs taken of our trains and property are for publication. Enthusiast photographers can take photographs at stations for private purposes, provided they are not sold except to enthusiast magazines.

We ask you follow the Guidelines for Rail Enthusiasts. We support these guidelines which are designed to help remind enthusiasts of their responsibilities when visiting stations.

Commercial filming and photography
For more information about commercial organisations and new broadcasters getting permission to film at any of our stations or on our trains please contact us.

If you’re interested in buying advertising space at our stations, please contact:

JC Decaux
Paddington Office
Summit House
27 Sale Place London
W2 1YR

Call: 020 7298 8000

Visit: www.jcdecaux.co.uk

We try to make sure that our stations are regularly cleaned to give you a pleasant travelling environment. Our larger stations are cleaned daily and our smaller ones every few days. We aim to remove graffiti within 48 hours of it being reported.