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Accessibility at the station

Different stations have different accessibility. So before you travel, it’s worth learning more about the stations you’ll use.

Accessibility facilities

Facilities and services offered at stations served by Southern include:

  • disabled parking
  • impaired mobility set-down/pick-up points
  • accessible car parking machine
  • accessible ticket office counters
  • accessible ticket machines
  • staff on hand to help
  • step-free access
  • ramps for train access
  • wheelchair availability
  • National Key Scheme (NKS) toilets
  • customer help points
  • induction loops
  • accessible taxis
  • accessibility map link
  • helplines

Find out which of these facilities are available at the stations you want to use by downloading our station accessibility map of the network.

For detailed information about a particular station served by Southern, see our station information page.

Details about facilities at all UK stations and maps of each station can be found at the National Rail Enquiries website.

What to do if a station is inaccessible

If you have a disability and wish to use a station that’s not step-free, we’ll provide an accessible taxi to the nearest accessible station at no extra charge to your ticket price. We recommend that you let us know 24 hours before you plan to travel so we can be on hand to help.

Fill in our assistance booking form online

Email: myjourney@southernrailway.com

Call: 0800 138 1016 (your information may be recorded)

Our ongoing programme of access improvements will see more and more stations becoming accessible.