Station accessibility
Facilities and services offered at stations served by Southern include:
- disabled parking
- impaired mobility set-down/pick-up points
accessible car parking machine- accessible ticket office counters
- accessible ticket machines
- staff on hand to help
- step-free access
- ramps for train access
- wheelchair availability
- National Key Scheme (NKS) toilets
- customer help points
- induction loops
- accessible taxis
- accessibility map link
- helplines
For detailed information about a particular station served by Southern, see our station information page.
Details about facilities at all UK stations and maps of each station can be found at the National Rail Enquiries website.
What to do if a station is inaccessible
If you have a disability and wish to use a station that’s not step-free, we’ll provide an accessible taxi to the nearest accessible station at no extra charge to your ticket price.
Fill in our assistance booking form online
Email: myjourney@southernrailway.com
Call: 0800 138 1016 (your information may be recorded)
Our ongoing programme of access improvements will see more and more stations becoming accessible.